AXiXA Support Services
Beyond planning and implementation, AXiXA provides the critical IT support structure and services that allow you to focus on growing your core business.

Our clients depend on us for infrastructure support - which includes 24x7 hardware maintenance, software support and technical support. They also rely on us for experienced operational support including systems administration and Oracle and SQL database administration.

Focus - Yours and Ours
Keeping a company’s IT infrastructure available and accessible in today's non-stop e-business environment is more taxing than ever – requiring tremendous time and resources that would be better spent on the company’s core business. At AXiXA, planning, building, and maintaining IT infrastructure is our core business.

We are dedicated to supporting our clients’ mission-critical environments so they can focus more time and resources on running the business.

Removing Barriers
For AXiXA clients, technology is simply a tool enabling business, never limiting it.

A Comprehensive Range of Services
Insuring the availability and effectiveness of information systems (computer-based or not) is a multi-faceted effort. The AXiXA Support Services teams can augment your existing IT staff in one or more of these areas.

First, the tools you use to execute your business processes (applications, systems, etc.) must be available. The AXiXA ManageIT service provides the operational expertise and monitoring, re-active management, and pro-active management capabilities to keep your business productive.

Next, the people executing these processes must be educated on how to use the tools effectively. An AXiXA Masters program can be developed to rapidly train your end-users on your business processes and the tools that support them.

Further, experienced assistance should be available to remove any barriers to productivity as they arise. And they do. The AXiXA Help Desk can help keep your end-users productive with "HOW TO" guidance and "PROBLEM RESOLUTION" for the critical IT tools of your business.

Lastly, regular metrics should be collected and analyzed to insure your tools and processes are staying aligned with the needs of the business. The AXiXA Reports service will provide dynamic reports on critical aspects (e.g., service levels) of your IT infrastructure.